Access and Navigation

Why can't I log in?
There could be many reasons, but the most probable is that you have simply forgotten your password, are trying the wrong one, or are entering it incorrectly. Some other things to think about include:

  • Does your username or password contain a mixture of upper- and lower-case letters? It should be entered exactly.
  • Are cookies enabled on your browser?

How can I retrieve my forgotten password?

Once a wrong username or password has been entered, “Forgotten your username or password” will appear on the login page. Click it, and you will be redirected to a page that gives you the option to search either by username or email, then click the Search button. If your account can be found, an email will be sent to your email address with a link to reset your password.

How do I gain access to a course?
Locate or search for the desired course (you can click 'All courses...' in the 'My courses' block) and click on the course name. If your teacher has given you an enrollment key, enter it when prompted and click Enroll me in this course. Once you are enrolled in a course, it will appear under "My courses" any time that you are logged into that Moodle site.

How do I jump between my courses?

  • 'My Courses' block if it has been added to the page you are on
  • Go back to the homepage (see below) and then use the main course block (if it has been added!)

How do I get back to the homepage?
Use the navigation bar at the top left of the page or the button at the very bottom of the course.

How do I find Course X?
If you are not already enrolled in a course, you can search for it by name and description.

Emails and Forums

Why am I not getting any emails and others are?
Chances are your email address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are generating emails.

How can I stop all of these emails?
E-mails are an essential part of the way Moodle works. They are used to keep you up to date with what is going on. If you wish to reduce the number of emails you get you could:

  • Edit your profile and change your email settings to digest.
  • Unsubscribe from non-essential forums (although there are there for a reason!)
  • Disable your e-mail address in your profile although this is not recommended and may go against in house rules.

Assignments and Grades

Why is there no upload box?
This is either because:

  • The assignment has now closed
  • The assignment is not yet open
  • You already uploaded something, and the setting prevent resubmission

How can I see my recent assignment feedback?
There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.

Why is my course average so low?
Don't panic! The Moodle gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise.


Which button do I press when I have finished a quiz?
That depends on what you want to do...

Why am I getting zero on my quiz?
You might exceed the quiz time limit.

This should never happen, because the count-down timer should submit the quiz automatically when time expires, and then the Moodle server should process you submission promptly. However, if the server is overloaded and running slowly, your responses may not be processed until after to 'too late' cut-off time, and so you will not receive marks for those questions.